The starting point
The assessment placed the PMO in the high-maturity, low-impact quadrant. Processes were solid. Executives saw it as a reporting function.
What changed
- Reporting was cut back and replaced with decision-focused portfolio reviews.
- The PMO took ownership of investment prioritisation for the executive committee.
- Stakeholder feedback became a quarterly routine, not a one-off.
The result
A reassessment showed Impact scores rising to match Maturity. Most importantly, the PMO's budget was protected in the next planning cycle.
Illustrative example based on anonymised patterns.